FAQ

These are our Terms of Service

that you agree to automatically by using our services.

By accessing our website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and you acknowledge that you have read and understood the Agreements, accept these Agreements, and agree to be bound by them by visiting or using any service offered by Kingozgold.com. If you do not agree with (or cannot comply with) the Agreements, then you may not use the Kingozgold.com website service’s in any form.

Privacy Policy

Cookies
Cookies are created when you visit a website. They are used to store bits of information about your interactions with the website

Log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.

Personal information
We collect only the personal information relevant to providing you with a service. The information we gather will not be released to any third parties.

Visitor options
The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising.

When a user signs up through the website using an email/password that information is saved and stored on KingozGold's databases.

Information security
We do what we can to protect your personal information from loss or theft, as well as unauthorized access or disclosure. You must know that no method of electronic transmission or storage is 100% secure. That said, KingozGold cannot guarantee the absolute security of your data.

Delivery issues

If your product or service wasn't properly completed by our livechat representatives, Please email our support at [email protected] and a refund will be placed inmediatelly or a compensation. Our deliveries are most of the times completed within a 10-20 minutes time frame.

We deliver the order once the payment has at least 1 confirmation if you are using crytocurrency.

Pricing accuracy

Any pricing inaccuracy complaints should be sent via email to [email protected] and you will receive a response addressing your complaint within 48 hours.

We do not offer any refunds if the order has already been delivered

Additional costs/Price representation

Before check-out you have the opportunity to review and accept the fees that you will be charged, You are responsible for paying all fees and applicable taxes associated with using KingozGold.com

Prices listed on KingozGold.com may not always be fully updated; you hereby agree by visiting our website that you waive any right to filing a report related to “false advertising” in relation to gold stocks, account stocks, gold prices, account prices, buying rates of gold, or any other service or product offered by us.

Disclaimer

Kingozgold.com is not affiliated wih Jagex LTD in any form. The content on this site is property of the company. All software used on this website is the property of the company and it's protected by copyright laws.

Returns

We do not offer returns/refunds on any completed transactions. All sales are final. It will be your own responsibility to ensure that any item, services or information available through this website meet your requirements.

Replacement

We do not replace products whatsoever. You have to ensure that the item, service or information you are purchasing meets your specific requirement.

Dispute resolutions

If your product or service wasn't properly completed by our livechat representatives, Please email our support at [email protected]

Account risk

Kingozgold.com is not liable for any event relating to : Loss of ingame gold, loss of stats, loss of items, account disability.

Buying in-game services for real life money is against the ToS for most online games. Your account may be subject to termination by the game moderators when you break their rules.

We will not reimburse any items/services. Kingozgold.com is not responsible for any in-game account bans and will not refund or compensate delivered orders if your account has been disabled by JAGEX's operators.

Additional Terms and Conditions; EULAs

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the “”G2A Pay services provider””) to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.
In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or “”EULAs””) that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at [email protected]
Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]
Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.

Kingozgold
CL 7 sur 51 A 112 Int. 820, Colombia
Company registration number: 2169830902
+57 (4) 471-85-91